Frequently Asked Questions
-
What are some of the features of the machine?
Our machines offer:
• Credit/debit card reader in addition to taking cash and coins
• Daily remote monitoring so we know if a product selection is running low
• Energy-Star rated machine
• Ability to program machine to provide employee discounts (e.g. to reward employees working on weekends)
• SmartCard technology – we can upload/change machine settings quickly
• Machines are compliant with the 2012 American’s With Disabilities Act (ADA) guidelines for vending machines
• Machines are proudly made in the USA -
Does our company have to pay for the machine?
Machines are provided at absolutely NO cost to your business. In fact, not only do we provide the machine, we service and stock it on a regular basis.
-
Who stocks the machine?
Music City Healthy Vending will monitor, stock and service the machine as often is necessary. Each of our operators are well trained to ensure that the quality of service provided is far superior to anything you may have experienced before with other machines. We are local residents of your community and are therefore eager to share our commitment to offering healthy products to your employees/customers.
-
Can our company choose the products that go into the machine?
Yes! A custom menu plan can be created for your Music City Healthy Vending Machine. We believe it is important to provide a good variety of of healthy products in order to satisfy everyone.
-
How often is the machine stocked?
Typically, about once a week. Each machine is equipped with wireless remote monitoring technology so we know if a product selection is running low. If it is determined that it needs to be serviced more often than once each week, we can set up a more frequent service schedule.
-
What training have you received?
We have gone through extensive training in several areas – including the operation and maintenance of the machine, nutritional guidelines, product management, inventory control, product sampling, etc. But the main thing is customer service – we are here to serve you and the patrons of the machine. We will provide you with a business card and a label on the machine with our local contact information should you ever need it.
-
What types of healthy products will be stocked in the machines?
The healthy products we provide are the same products you can find on the shelves of your local health food grocers such as Whole Foods, Trader Joes, etc.
-
If we have a contract with another vendor, can we still receive a healthy vending machine?
This depends on the specific contract. Many contracts are exclusive only to “traditional” vending products (e.g. Snickers, Coke, etc.). Therefore, this doesn’t cause an issue as we can create menu plans of non-competing items to those in a different machine. The reality is that many vending companies claim they can provide healthier options, but very few do.Description goes here
-
Do we have to sign an agreement?
We ask that you sign a basic agreement that outlines the relationship between your location and us – just so everyone is comfortable. This contract has no time commitment. It basically states that we will be responsible for keeping the machine stocked and maintained.